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The MAC Navigators

Morgan’s Multi-Assistance Center (MAC) is a unique and innovative endeavor dedicated to becoming a comprehensive navigation services model that provides medical and non-medical services for individuals with disabilities and special needs of all ages. Morgan’s MAC Care Model™ is centered around addressing Non-Medical Drivers of Health (NMDOH) through team members known as MAC Navigators that serve as single points of contact for the individuals with disabilities and special needs that Morgan’s MAC serves.

Comprehensive and Complementary

Service delivery to clients, or MAC Members, is focused on being comprehensive, complementary, and synergistic, thus providing a better experience for individuals with disabilities and special needs as well as better outcomes through improved coordination and communication among thirty different partner organizations. It’s a bold new approach to solving multi-faceted problems of those dealing daily with special needs.

Single Point of Contact For One Big Network

MACNav™ encompasses the Navigator and the MACNav™ System working collaboratively with the community to meet the needs of individuals with disabilities and special needs. The Navigator serves as the single point of contact to facilitate communication and services among MAC members, MACer, caregiver and family. Everyone with a disability or special need that comes to Morgan’s MAC is assigned a Navigator, who assesses each MAC Member’s situation and patiently guides him or her to workable solutions to meet their needs.

The Navigator Evaluates All Needs

The Navigator conducts a comprehensive Non-Medical Drivers of Health (NMDOH) assessment with each member to ascertain all areas of need to include medical, therapeutic, social, financial, educational, or legal. Morgan’s MAC Member relates their story and circumstances which are entered into the electronic platform (MACNav™) for referrals, tracking and updates as services are received.

Once a prospective Member completes the intake process, a score is assigned to the individual that indicates the level of navigation resources needed and assigned to a Navigator. The Navigator conducts a comprehensive Non-Medical Drivers of Health (NMDOH) assessment with each Member to ascertain all areas of need to include medical, therapeutic, social, financial, educational, and legal. The Member information are entered into the electronic platform, The MACNav™, to develop Morgan’s MAC Care Plan of referrals, and tracking updates as services are received.

Extended Reach To Off-Site Support

Since multiple organizations offer services at Morgan’s MAC, solutions to many needs are available on-site. Morgan’s MAC’s network also extends to services not offered on-site. This pioneering approach represents the future of how health care as well as social and community services can be made available for individuals with disabilities and special needs.

The Navigator’s ultimate key to success is getting individuals with disabilities and special needs and their families to commit to The MAC Care Plan™ created just for them. Just as importantly, the Navigator serves as a trusted partner for MAC Members and their families. Navigation services are provided at no charge to MAC Members and are available for all individuals with disabilities and special needs who receive MAC assistance.

Thank you for your interest and support and we look forward to working with you and your family. If you have any questions, please contact our team at 210-817-3935 or MACInfo@morganswonderland.com.

Expectations

  • After MAC Member gets connected to MACers and community organizations and is accessing services, Navigators will follow-up with the MAC Member regarding progress of services.
  • Follow-ups could be Weekly, Monthly, Bi-Monthly or Quarterly until Annual Review.
  • Frequency of follow-ups is established with the MAC Member.
  • MAC Member engagement is required to remain in The MAC services.

Expectations

  • MACers connect with the MAC Member to review potential services and eligibility.
  • Outside community organizations connect with the MAC Member to review potential services and eligibility.
  • Navigator monitor referral progress with MACers and community organizations by following up on the referral status.

Expectations

  • After MAC Care Plan is completed, The MAC Navigator makes referrals to MACers and outside community organizations based on priority level of referral per family recommendation.
  • Keep in mind, referral agencies have their own eligibility requirements and time-frames to access services.
  • MAC Navigators will monitor referrals made.

Expectations

  • Navigator meets with MAC Member and completes the Non-Medical Drivers of Health (NMDOH) Assessment.
  • NMDOH to be completed within 45 days of Intake.
  • Visit occurs at The MAC with Member present.
  • Visit is approximately 1.5 – 2 hours long.
  • The SDoH assessment contains 64 questions.
  • A MAC Care Plan is developed based on NMDOH responses.
  • Follow-up schedule is determined
  • Follow-up email or meeting of Care Plan visit will occur with Member.

Expectations

  • The Navigation team calls the potential MAC Member to complete the Intake process and assigns a Navigator
  • 1st call will be within 2 – 3 weeks after Pre-Screening Form completion.
  • Three contact attempts will be made.
  • An Intake call takes approximately 45 minutes to complete.
  • The Intake contains over 100 demographic data points.
  • The assigned MAC Navigator will contact the Member withing five business days to schedule next steps.

Expectations

  • Potential Member completes the Pre-Screening Form (PSF).
  • The PSF can be completed on the website, by calling The MAC at (210) 817-3935, or walk-in (Kiosk).
  • The PSF takes 10 minutes to complete. The PSF gets submitted to the MACNav™ Team.
  • You will receive a confirmation of completed PSF via email.
  • Submission of Pre-Screening Form does not ensure automatic membership to The MAC.