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The MAC Navigators
The Multi-Assistance Center at Morgan’s Wonderland or The MAC is a unique and innovative endeavor dedicated to becoming a one-stop-shop model that provides medical and non-medical services for individuals with disabilities and special needs of all ages. The MAC Care Model™ is centered around addressing Social Determinants of Health (SDoH) through team members known as MAC Navigators that serve as single points of contact for the individuals with disabilities and special needs that The MAC serves.
Comprehensive and Complementary
Service delivery to clients, or MAC Members, is focused on being comprehensive, complementary, and synergistic, thus providing a better experience for individuals with disabilities and special needs as well as better outcomes through improved coordination and communication among thirty different partner organizations. It’s a bold new approach to solving multi-faceted problems of those dealing daily with special needs.
Single Point of Contact For One Big Network
The Navigator Evaluates All Needs
The Navigator conducts a comprehensive Social Determinants of Health (SDoH) assessment with each member to ascertain all areas of need to include medical, therapeutic, social, financial, educational, or legal. The MAC Member relates their story and circumstances which are entered into the electronic platform (MAC Nav System) for referrals, tracking and updates as services are received.
Once a prospective Member completes the intake process, a score is assigned to the individual that indicates the level of navigation resources needed and assigned to a Navigator. The Navigator conducts a comprehensive Social Determinants of Health (SDoH) assessment with each Member to ascertain all areas of need to include medical, therapeutic, social, financial, educational, and legal. The Member information are entered into the electronic platform, The MAC Navigation System™, to develop The MAC Care Plan of referrals, and tracking updates as services are received.
Extended Reach To Off-Site Support
Since multiple organizations offer services at The MAC, solutions to many needs are available on-site. The MAC’s network also extends to services not offered on-site. This pioneering approach represents the future of how health care as well as social and community services can be made available for individuals with disabilities and special needs.
The Navigator’s ultimate key to success is getting individuals with disabilities and special needs and their families to commit to The MAC Care Plan™ created just for them. Just as importantly, the Navigator serves as a trusted partner for MAC Members and their families. Navigation services are provided at no charge to MAC Members and are available for all individuals with disabilities and special needs who receive MAC assistance.
